Front office excellence: elevating hospitality operations at Jamuna resort limited-Tangail, Bangladesh

This study describes how emotions and workplace justice are framed through innovative channels and modes of communication from the perspective of Jamuna Resort, which is located in Bhuyapur Tangail, Dhaka, Bangladesh. Analyzing the author’s poems, photographs, and illustrated performances from his stay, it is argued that such creative and research works frame not only the tools of justice and media communications against workers and staff but also the reflexive, effective, and moral emotions that motivate tourists and audiences to visit such a captivated destination. Furthermore, the author has several kinds of feelings in his attitude toward tourists, which will in turn make them more active in their future visited locations. Although it is impossible to quantify the impact of these research works on the tourism and hospitality industries as a motivator, they are based on local and international comparisons of the hospitality industries and were presented to transnational tourists, shedding light on the distribution of visited tourists and pipeline tourists throughout Bangladesh and somewhat behind Bangladesh

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