The industrial industry continues to get a lot of attention for supply chain and operations management. As a result, there has been minimal study on the creation of sound measuring frameworks in the service supply chain so far. The goal of this research is to provide a useful scale for evaluating service supply chain management operations. A set of scales matching a desired dimension is discovered using the Q-Sort algorithm. However, four aspects, including Demand Management, Capacity and Resource Management, Order Process Management, and Service Performance Management, have a small number of qualifying scales, suggesting that the scales should be examined and a second round of Q-Sort conducted. As a consequence, the findings suggest that using the Q-Sort method to eliminate the validity and reliability issues is a good idea, especially in the early phases of scale growth for defining the constructs of supply chain management processes in the service context.

Key words: Q-sort; scale growth; service supply chain