ABSTRACT

Supply chain disruptions caused by the COVID-19 pandemic have prompted retail supply chain decision-makers to use information and communication technology (ICT) to enhance the efficiency and robustness of their supply chains. They do, however, need some assistance in identifying the supply chain’s functional aspects for ICT adoption and the advantages of using ICT in their supply chain’s performance. Methods: We performed empirical research to give insight into the performance advantages of ICT adoption in the retail industry’s downstream supply chain. To optimize the effects of ICT adoption on supply chain performance, this research used the feature engineering approach to prioritize the functional parts of the supply chain. Results show that ICT adoption improves the retail industry’s entire downstream supply chain performance by 9–41%. Furthermore, the research identified critical supply chain functional factors for ICT adoption that substantially increase overall supply chain performance. The research gives retail supply chain decision-makers a clear picture of the quantitative advantages of ICT adoption and assists them in choosing relevant functional aspects for ICT adoption to enhance supply chain performance.

Keywords: supply chain in the retail industry; supply chain functional elements; ICT adoption; feature selection; feature engineering